Readily Available Service
Better Animal Care
linda@vetsmart.cn
Global Service Support
Service
With a global service network, We provides comprehensive service solutions to our customers timely and efficiently, including customer care, technical service, spare parts support, training, etc.
Global Call Center
We can support the worldwide service inquires in different countries and languages with a global call center network. Just call our hotline numbers for a direct line to our Customer Support Specialist. Provide the instrument serial number and a brief description of the issue, and our specialist will guide you over the phone to help fix it without any delay!Customer Experience Survey
We are always willing to hear the voices of our customer experience towards Our products and services. An authorized Customer Support Specialist will carry out a satisfaction survey to understand your experience for further improvement on products and services.Technical Support
We service representative provides technical support regarding application and breakdown calls to customers and distributors via phone, mail, or by any means during the entire life cycle of Vetsmart Animal Medical instruments.Field Service
We service representatives provide preventive maintenance, calibration, breakdown repair, and other field services on request.*Field service may be provided by authorized Vetsmart Animal Medical service providers. The type of field services offered in different regions may vary according to local service providers.
Upgrade
Our company has various upgrade solutions such as value-added service to meet customer’s requests in function, application or performance.On-Demand Service
Our Company provides an on demand service to customers and distributors by agreement.Warranty Extension
Our Company offers a warranty extension program to distributors to help control service costs and share investment risk.*Warranty extension program may not be applicable for some models or modules. Regarding price and other detailed information, do not hesitate to contact the Vetsmart Animal Medical service department.